If you have anything to report about a beta release, such as a bug or other unexpected behavior, please reach out to us using the methods below.
Even if you were able to resolve an issue you experienced on your own, send us a report anyway so we can investigate. This helps us to find and resolve the issue, as well as help us help those who are not able to figure it out on their own.
What to include in your feedback
Include as much detail as possible when you send us a message for beta testing, including:
- What action you were trying to do (enter temperature, type a journal entry, etc.)
- What happened during your attempt (wouldn’t save, screen went white, app closed, etc.)
- Any troubleshooting steps you tried, if any, and what did or didn’t work
- Screenshots or videos, if available
Submit via TestFlight (Apple devices only)
For users with Apple devices, we prefer feedback submitted through TestFlight because the device and app information is provided automatically. Follow the instructions below to provide feedback through TestFlight.
- Open TestFlight on your device.
- Tap Open under Kindara.
- Tap Send Feedback.
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Select an option for a screenshot:
- Include Screenshot if you took one and saved it to your device.
- Don't Include Screenshot if a screenshot is not available.
- Type your feedback in the text field.
- Tap Attach Screenshots if you'd like to add more screenshots at this stage.
- Tap the up arrow in the upper right corner to send.
Submit via customer support
Submitting feedback through customer support is the preferred method for Android users, but Apple users can submit feedback this way as well.
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Open the menu.
- Android: Tap the Menu icon in the upper left corner.
- Apple: Tap More.
- Tap Customer Support to open the form to request help.
- Select I need technical support for the Kindara app from the dropdown menu.
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Fill out the form.
- Your email address, app version, and device information are filled out automatically.
- Include "Beta testing" in the Subject field.
- Describe the issue you experienced in the Description field. Include as much detail as possible (see What to include in your feedback section above).
- Tap Add file to include screenshots if you have any.
- Tap Submit to send the information to us.
Submit via email
Email us directly at support@kindara.com, including the information described in the list above and the email associated with your Kindara account.